Delivery, Returns & Cancellations
We only sell and deliver within the UK. For international orders, please check for your local distributor by clicking the ‘Where in the World‘ link at the top of the page.
All items ordered are delivered using Royal Mail and should be received within 1 – 3 days of dispatch.
Available delivery options for individual purchases are displayed during the checkout process.
The shipping cost is calculated on size and weight, and will be displayed at checkout.
We attempt to dispatch all items within one day of ordering.
Most orders will require a signature upon delivery. If you are not home when the item is delivered, Royal Mail will leave a ‘While You Were Out’ card, and you can then either collect from your local Royal Mail depot or re-arrange delivery online for a suitable time using the details on the card.
Guaranteed Next Business Day and Saturday Delivery is available on selected products at an additional cost.
For Next Business Day / Saturday Delivery the cut off time for completing the order is 14:00 to enable same day dispatch.
Any orders placed after 14:00 on a Friday may only be dispatched on the following Monday, or the next business day in the event of a public holiday.
Please note that the Leaf and Oil Company Ltd (Annabis) is based in Scotland, and as such, Public Holidays may differ to Public Holidays in other parts of the United Kingdom, so this should be checked when placing a Next Business Day order.
Returns and Order Cancellation
All items purchased from The Leaf and Oil Company Ltd (Annabis) are covered under the Distance Selling Regulations, and as such you will have up to 14 days from the date you receive the item in which to cancel the order.
Before returning any item, please contact us via our email or contact form informing us of your intentions and we will provide details for sending the item back. Once we have provided details for returning the item, you will have 14 days to return it.
Any items being returned should be in an un-opened and unused condition still in it’s original packaging.
The item remains your responsibility until it reaches us, and we therefore recommend the item is well packaged and in certain circumstances we would recommend using a tracking service. The cost of returning the item will be borne by the customer.
On receipt of the item in the conditions mentioned above, a full refund of the product cost will be made minus the shipping costs for sending the item to you.
Damaged or Faulty Items
If an item is being returned because it is damaged or faulty, initial return costs will be borne by the customer. Once the item has been received and inspected, either a full refund will be made including the reasonable cost of returning the item to us, or a replacement item will be sent and the reasonable cost of returning the item to us refunded, depending on your preference and our stock availability at the time.